Terms of Sale

Seller identity

The seller for every order placed through BrightForge Gear is BRIGHTFORGE ELECTRONICS LLC, Kentucky Organization Number 1647772, at 100 Floyd Dr, Carrollton, KY 41008, United States. BrightForge Gear is the online trading name and customer-facing store of BRIGHTFORGE ELECTRONICS LLC; it is not a separate legal seller.

Products and territory

We sell the products described on the store only for delivery in the 48 contiguous United States. Product-specific terms disclosed on the product page form part of the sale contract.

Order process and contract formation

After checkout, we normally send an automated acknowledgment. That acknowledgment confirms receipt but does not by itself mean the order has been accepted. A binding sale contract is formed when we send order acceptance or shipment confirmation, whichever occurs first. We may reject an order for the reasons stated in the Terms of Service.

Price, tax and payment

The price displayed at checkout is in U.S. dollars. Applicable sales tax is added where required. Payment is due when the order is submitted. If an obvious pricing or description error is discovered before acceptance, we will contact you for confirmation at the correct price or cancel and refund the order.

Delivery and risk

Standard shipping is free. The estimated delivery time is 3–5 business days to eligible destinations. Risk of physical loss passes to the customer upon delivery to the address provided, except where applicable law provides otherwise. Legal title passes when payment is received and delivery occurs.

Inspection and remedies

Please inspect the order after delivery and contact us promptly about missing, incorrect, damaged or defective goods. Available remedies may include repair, replacement, price adjustment or refund as required by law and our Return and Refund Policy.

Returns, exchanges and refunds

A return or exchange may be requested within 14 calendar days after delivery. We pay the authorized return or exchange shipping cost. Approved refunds are initiated within 3 business days after we receive the returned goods. The complete process and permitted exceptions appear in the Return and Refund Policy.

Manufacturer warranties

A product may include a separate manufacturer warranty. Such a warranty is additional to, and does not replace, rights against us as the seller. Warranty details, when applicable, are provided with the product or product listing.

Chargebacks and payment disputes

If you believe a charge is incorrect, please contact support@brightforgegear.com first so we can investigate promptly. This does not limit your right to contact your card issuer or payment provider.

Customer complaints

Send complaints to support@brightforgegear.com. We aim to acknowledge messages during the next business day and resolve concerns fairly. We do not currently appoint a private mediator; customers may still use any governmental, court or other dispute process available under applicable law.