Frequently Asked Questions

Who operates BrightForge Gear?

BrightForge Gear is owned and operated by BRIGHTFORGE ELECTRONICS LLC, Kentucky Organization Number 1647772. BRIGHTFORGE ELECTRONICS LLC is the legal seller for orders and is responsible for fulfillment, returns, refunds, privacy and customer support.

Where do you deliver?

We deliver only to physical addresses in the 48 contiguous United States. We do not currently deliver to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or international destinations.

How much is shipping?

Standard shipping is free for every eligible order, with no minimum purchase.

How long does delivery take?

The estimated delivery time is 3–5 business days after order acceptance. Business days are Monday through Friday, excluding public holidays. We will contact you if a material delay occurs.

How do I track an order?

Use the tracking link in your shipment confirmation. Carrier scans may take up to 48 hours to appear. If tracking does not update after that time, contact customer support.

Can I change or cancel an order?

Email us immediately with your order number. We will try to make the change, but cannot guarantee it once fulfillment or shipment has begun.

What is the return period?

You may request a return or exchange within 14 calendar days after delivery. Contact us before sending anything. We pay the authorized return or exchange shipping cost.

Where do I send a return?

First email support@brightforgegear.com for approval, instructions and a prepaid label. The business return address is the company’s registered address: 100 Floyd Dr, Carrollton, KY 41008, United States.

When will I receive my refund?

Approved refunds are initiated within 3 business days after we receive the returned goods. Your bank or payment provider may take additional time to post the credit.

What if my item is damaged or incorrect?

Contact support@brightforgegear.com promptly with the order number and clear photos. We will investigate and provide an appropriate remedy at no authorized return cost to you.

How can I contact you?

Email support@brightforgegear.com. Support hours are Monday–Friday, 9:00 a.m.–6:00 p.m. Eastern Time. Messages received after hours are handled on the next business day. We do not currently offer phone support.